A receptionist is the first point of contact for businesses, providing essential administrative and customer service support. They manage front desk operations, greet visitors, handle phone calls, schedule appointments, and assist with various office tasks. Receptionists play a crucial role in maintaining a professional and welcoming environment in industries such as corporate offices, healthcare, beauty salons, hotels, and retail. Strong communication, organisation, and multitasking skills are key to success in this role.
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Kaylee Hutchens is a newly qualified hairdresser who began her apprenticeship at just 17, while still in high school. Inspired by a natural passion for hair and early experiences styling her sister, she pursued VET courses through Clip Joint before commencing her apprenticeship at Cemons in Magill. Starting her career during the height of the COVID-19 pandemic presented many challenges, including delays and limited client interaction—but through resilience and determination, Kaylee emerged more committed than ever to the profession she loves. Although she completed trade school early due to her VET credits, Kaylee took additional time to build her confidence and gain more hands-on client experience. With the support of an encouraging employer and her vibrant, outgoing personality, she successfully developed a strong and loyal clientele.
Eager to grow beyond the salon floor, Kaylee enrolled in the Extending the Curve in Salon Management program delivered by The French Beauty Academy. This initiative supports the career progression of hairdressers and barbers post-apprenticeship, encouraging them to stay and thrive in the industry. Drawn by her interest in salon operations—from stock control to administration—Kaylee found the course's structured, flexible format particularly well-suited to her learning style. She especially valued the weekly Zoom sessions and in-depth content on Workplace Health and Safety, which she was able to apply directly in her salon, sparking meaningful improvements and conversations.
The program significantly boosted Kaylee’s professional confidence, elevated her authority within the team, and deepened her understanding of best practice salon operations. Now, she’s determined to complete the full Diploma of Salon Management and has aspirations to one day lead her own salon or mentor others in the field.
Her message to her younger self during those tough early days?
“You’re doing better than you think—keep going.”
Details
What Does a Receptionist Do?
Receptionists ensure smooth front desk operations by providing administrative and customer service support. They are responsible for creating a positive first impression and efficiently managing office tasks.
Key Responsibilities:
- Greet and assist clients, customers, or visitors professionally.
- Answer and direct phone calls, emails, and inquiries.
- Schedule and confirm appointments using booking systems.
- Process payments and manage invoicing (in some industries).
- Maintain office records, databases, and filing systems.
- Assist with administrative tasks such as data entry, inventory tracking, and document preparation.
- Ensure the reception area is clean, organised, and welcoming.
- Handle client concerns or direct them to the appropriate department.
Work Environments:
Receptionists work in various industries and settings, including:
Corporate Offices & Businesses:
Managing front desk duties for professional environments.
Medical & Healthcare Clinics:
Assisting patients with scheduling and medical administration.
Beauty Salons & Spas:
Coordinating bookings, client check-ins, and retail sales.
Hotels & Hospitality:
Handling guest inquiries, reservations, and concierge services.
Retail & Showrooms:
Welcoming customers and providing administrative support.
Government & Educational Institutions:
Assisting staff, students, or the public with inquiries.
Skills & Qualifications
Skills required:
Excellent Communication & Customer Service Skills:
Ability to interact professionally with clients and staff.
Strong Organisational & Time Management Skills:
Handling multiple tasks efficiently.
Computer & Office Software Proficiency:
Experience with Microsoft Office, scheduling software, and CRM systems.
Problem-Solving & Attention to Detail:
Managing client inquiries and administrative tasks with accuracy.
Professionalism & Presentation:
Maintaining a positive and polished appearance.
Qualifications required:
Formal education is not always required, but the following qualifications can be beneficial:
Certificate III in Business Administration
(BSB30120) Provides essential office and customer service skills.
Certificate III in Business
(Customer Engagement) (BSB30120) Focuses on frontline customer service and administrative duties.
Reception & Office Administration Short Courses
Covering communication, computer skills, and professional etiquette.
Industry-Specific Training
(e.g., Medical Reception, Salon Reception) Specialised courses for healthcare or beauty settings.
Career Growth & Opportunities
Receptionists can advance their careers by:
Becoming an Office Manager or Administration Coordinator:
Taking on more leadership responsibilities.
Specialising in Medical or Legal Reception:
Gaining industry-specific knowledge for higher-paid roles.
Moving into Executive Assistant or Personal Assistant Roles:
Supporting senior management.
Transitioning into HR, Customer Service, or Sales Support:
Expanding into related career paths.
Managing Front Desk Operations in a Luxury or Corporate Setting:
Working in high-end hotels, spas, or executive offices.