A Hair & Beauty Salon Coordinator is a key administrative and customer service professional who ensures the smooth operation of a salon or spa. Acting as the bridge between clients, stylists, beauty therapists, and management, they handle appointment scheduling, customer service, retail sales, and daily salon operations. With strong organisational skills, a salon coordinator ensures that both clients and staff have a seamless and enjoyable experience, contributing to the overall success of the business.
INDUSTRY ICON
Kaylee Hutchens is a newly qualified hairdresser who began her apprenticeship at just 17, while still in high school. Inspired by a natural passion for hair and early experiences styling her sister, she pursued VET courses through Clip Joint before commencing her apprenticeship at Cemons in Magill. Starting her career during the height of the COVID-19 pandemic presented many challenges, including delays and limited client interaction—but through resilience and determination, Kaylee emerged more committed than ever to the profession she loves. Although she completed trade school early due to her VET credits, Kaylee took additional time to build her confidence and gain more hands-on client experience. With the support of an encouraging employer and her vibrant, outgoing personality, she successfully developed a strong and loyal clientele.
Eager to grow beyond the salon floor, Kaylee enrolled in the Extending the Curve in Salon Management program delivered by The French Beauty Academy. This initiative supports the career progression of hairdressers and barbers post-apprenticeship, encouraging them to stay and thrive in the industry. Drawn by her interest in salon operations—from stock control to administration—Kaylee found the course's structured, flexible format particularly well-suited to her learning style. She especially valued the weekly Zoom sessions and in-depth content on Workplace Health and Safety, which she was able to apply directly in her salon, sparking meaningful improvements and conversations.
The program significantly boosted Kaylee’s professional confidence, elevated her authority within the team, and deepened her understanding of best practice salon operations. Now, she’s determined to complete the full Diploma of Salon Management and has aspirations to one day lead her own salon or mentor others in the field.
Her message to her younger self during those tough early days?
“You’re doing better than you think—keep going.”
LEARN HOW YOU CAN APPLY TO TAKE THE SALON MANAGEMENT COURSE FOR FREE!
Details
What Does a Hair & Beauty Salon Coordinator Do?
Salon Coordinators are responsible for front-desk management, client interactions, and operational efficiency. Their role involves managing bookings, supporting staff, and ensuring excellent customer service while also assisting with marketing, retail sales, and business administration.
Key Responsibilities:
- Manage salon bookings & appointment schedules to maximise efficiency.
- Greet and assist clients, ensuring a high level of customer service.
- Handle phone inquiries, emails, and online appointment systems.
- Oversee retail sales, recommending haircare and beauty products to clients.
- Assist in social media and marketing to promote services and special offers.
- Maintain salon cleanliness and inventory of beauty products & supplies.
- Process payments, handle invoices, and manage client records.
- Support the salon team by coordinating workflow and assisting management.
- Resolve customer concerns and ensure a positive salon experience.
Work Environments:
Salon Coordinators work in a variety of hair and beauty businesses, including:
Hair Salons & Barber Shops
Managing appointment flow and client services.
Day Spas & Beauty Clinics
Coordinating beauty treatments and wellness services.
Luxury & High-End Salons
Ensuring premium customer experience.
Franchise & Multi-Salon Chains
Overseeing multiple salon locations.
Self-Employed & Mobile Beauty Businesses
Handling virtual bookings and client inquiries.
Skills & Qualifications
Skills required:
Strong Communication & Customer Service Skills:
Engaging with clients and handling bookings.
Organisational & Time Management Abilities:
Managing busy schedules and team coordination.
Knowledge of Salon Services & Products:
Understanding hair and beauty treatments.
Basic Business & Administrative Skills:
Handling payments, reports, and stock levels.
Marketing & Social Media Awareness:
Assisting with salon promotions and online engagement.
Problem-Solving & Multitasking:
Ensuring smooth day-to-day salon operations.
Qualifications required:
While formal qualifications are not always necessary, the following courses can enhance career opportunities:
Certificate III in Business (BSB30120)
Covers administration and customer engagement.
Certificate III in Retail (SIR30216)
Useful for managing salon retail product sales.
Diploma of Salon Management (SHB50216)
Ideal for those looking to advance into salon management.
Beauty Therapy or Hairdressing Certifications
Beneficial for understanding salon services and treatments.
Salon Software & Booking System Training
Experience with platforms like Shortcuts, Kitomba, or Timely.
Career Growth & Opportunities
Salon Coordinators can advance into:
Salon Manager or Business Owner:
Running and managing a salon.
Beauty or Haircare Brand Representative:
Working in product sales and training.
Social Media & Marketing Specialist:
Focusing on digital engagement and promotions.
Corporate or Franchise Salon Coordinator:
Overseeing multiple locations.
Customer Experience or Spa Concierge Roles:
In high-end beauty and wellness businesses.